Service and Support

Customers can take advantage of our new QuickSupport Application

Ideal POS’ success is the ongoing result of a sincere belief that growth is the result of relentless commitment to product and service excellence as well as total customer satisfaction. 

Ideal POS provides a personal touch to servicing our customer. We take pride in knowing who our customer is rather than just a number. Service is provided on site or depot. Live personal service is provided 24 hours a day 7 days per week (for P3 credit card customers only). 

Our goal - We complete our customer-driven mandate with a goal of "Total Excellence" in customer service, accomplished by providing each of our customers with proprietary technical knowledge and technical service capabilities targeted at complete, time-effective, cost-effective ongoing system support and customer education/training.

Our staff to serve you:
  • Experienced Experts - diagnosing and responding to your questions quickly
  • Qualified Trainers - training you thoroughly on your system
  • On-site Hardware Technicians - fixing your problems immediately
  • Former Restaurant Managers - comprehending the needs of your position
  • NT Certified Technicians - answering your networking requirements
  • Software Experts - technicians versed in all of the software we offer and more...
  • Expert Help Desk Support - efficient answers to your questions
  • Custom Report Writing
  • Interfacing capabilities to accounting systems etc...

For more information on our Service capabilities, please call or email:
Tel: 204 254-3325 (25-IDEAL)
Fax: 204 694-9206

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